We offer a comprehensive selection of mobility products designed to enhance freedom and support every aspect of an active, independent life. The 'SHOP' hamburger icon on the upper right lists our main categories to help you find exactly what you need.

You can place an order directly through our secure website. Simply add items to your cart and proceed to checkout. For highly customized products like wheelchairs, we strongly encourage you to contact our team at 1-619-810-0010 or info@livingspinal.com. They can walk you through the options to ensure a perfect fit for your body and lifestyle.

Customers are required to pay for their items out-of-pocket at the time of purchase. You can then submit your paid receipt to your insurance provider for potential reimbursement. We strongly recommend contacting your insurance provider beforehand to understand your coverage and their submission process. However, if you have obtained prior approval from your insurance for a specific product, we can assist further. After you have paid for the item, we can send the invoice directly to your insurance company to help facilitate your reimbursement.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), Apple Pay, as well as PayPal for secure online payments.

Yes! We believe that funding shouldn't hold you back. We've partnered with financing providers like Affirm and Klarna to allow you to purchase now and pay over time with flexible monthly payments. You can select this option at checkout.

Living Spinal follows the terms of all manufacturers' return and warranty policies in place. Per the manufacturer's policy, tailored-to-the-customer products are non-returnable. For most other stock items, you may return them within 30 days of delivery at our sole discretion, provided they are in new, unused condition and in their original packaging. Please note that returns may be subject to a restocking fee. For health and safety, hygiene items cannot be returned. Please see our full Return Policy for details.

Products will be covered by the original manufacturer's warranty. Living Spinal will assist you in facilitating any warranty claims with the manufacturer. Warranty details and duration vary by product, so please check the product page or contact us for specific information.

Absolutely! We encourage it. Our team of experts are here to answer your questions and help you find the perfect solution. You can call us, email us, or use the live chat feature on our website.

Yes, we do. We are happy to meet with you virtually to answer any questions you may have. For products we have in stock, we can also provide virtual demonstrations. Please contact our team to schedule a virtual consultation and to inquire about a specific product demonstration. We're happy to connect with you via video call to help you make the right choice.

Yes, Living Spinal proudly collaborates with numerous grant organizations to help individuals secure funding for their accessible equipment needs. Through these partnerships, they aim to alleviate financial barriers and ensure everyone has access to the tools they require for enhanced mobility and independence. https://livingspinal.com/grants-funding-workmans-comp

Living Spinal does not have a repair shop and any installations must be done by the customer, however, we can assist with finding an installation shop near you. Customer is responsible for paying for installations.

Yes, through our partnership with Affirm, you can purchase products using a "buy now, pay later" option. This allows you to spread out your payments over time with flexible payment plans. Curious if you qualify? Click the link to explore your eligibility: https://www.affirm.com/apps/prequal/

No, for hygienic reasons, wheelchair seat cushions and cushion covers are non-returnable items. https://livingspinal.com/shipping-returns/

After you fill out your email and phone number you will receive a text message to "opt in." Once you have opted in, you will get your welcome code.

To see your order, you first need to log into your account. Once you are logged in, you can navigate to your account page where you will be able to check your order status and view your order history.

Yes, you can view it here: Freewheel Folding Adaptor Installation

Please call our staff to help you check the status of your order.

Please call our staff and they will best help you for your individual needs.

Download links for the PDF version of the product manuals are available on each product page's description. If there are no links for the manuals in the product page you checked please contact us for assistance.

If you don't see it, but you need it - let us know and request a quote.

Please fill out our replacement parts form and a staff member will be in touch: https://livingspinal.com/replacement-parts/

Affirm is a "buy now, pay later" service that lets you split your purchase into fixed payments. At checkout, you select Affirm, get a quick, real-time decision, and choose a payment schedule. The total cost, including any interest, is shown upfront with no hidden fees. You then make your payments directly to Affirm over the selected period of time.

Living Spinal was originally founded in San Diego, which is why our phone number has a (619) area code. However, our main office and warehouse are now located in Appleton, Wisconsin. We do not have a physical retail shop in the San Diego area.