![Living Spinal Price Match Guarantee](/product_images/uploaded_images/price-match-badge-only2.png" "Living Spinal Price Match Guarantee"){kind=icon}
- Innovation and Research
- Living Spinal Scholarship
- FreeWheel Contest
- Our Blog
- Partners & Resources
- Wheelchair Buy Back Program
- Wheelchair Sports
- All Brands
- Living Spinal and the VA
- Tips for Life in a Chair
- Shipping
- We Accept Insurance
Frequently Asked Questions (FAQ)
Here are answers to some of our most common questions. If you don't find what you're looking for, our team of experts is always here to help!
We offer a comprehensive selection of mobility products designed to enhance freedom and support every aspect of an active, independent life. Below is a breakdown of our main categories to help you find exactly what you need:
Power Assists and Handcycles
These products help reduce the effort of manual propulsion. Power assists can be added to manual wheelchairs, while handcycles offer a way to travel longer distances or exercise.
Powered Wheelchairs
For individuals who require motorized mobility, we offer a range of power wheelchairs, from compact models for indoor use to robust all-terrain chairs.
Manual Wheelchairs
Lightweight and versatile, our manual wheelchairs include ultralight rigid frames for active users and folding models for easy transport.
Mobility Scooters
A great solution for those who can walk short distances but need help for longer trips, providing a stable and comfortable ride.
Active Lifestyle
This category includes specialized equipment for sports and recreation, such as sports wheelchairs, beach chairs, and other gear to help you stay active.
Wheels, Tires, Handrims & Brakes
Upgrade or maintain your chair with our selection of high-performance wheels, durable tires, ergonomic handrims, and reliable braking systems.
Wheelchair Ramps & Vehicle Lifts
Gain access to homes and vehicles with our portable and modular ramps, as well as vehicle lifts to transport your wheelchair or scooter effortlessly.
Patient Lifts
Ensure safe and comfortable transfers from a bed to a chair, or into a bathroom, with our range of manual and powered patient lift systems.
Seat Cushions & Backrests
We provide a wide selection of cushions and backrests designed for pressure relief, proper positioning, and all-day comfort.
Daily Living Aids & Assists
This includes reachers, dressing aids, specialized utensils, and other tools to support independence with daily tasks.
Bathing & Toilet Assists
Enhance safety in the bathroom with our shower chairs, grab bars, toilet safety frames, and transfer benches.
Walking and Grabbing Assists
For those with limited mobility, we offer walkers, canes, and various grabbing aids to provide support and extend reach safely.
Wheelchair Accessories
Customize your ride with our wide array of accessories, including bags, cup holders, phone mounts, and protective covers.
Furniture
We offer adaptive furniture such as adjustable-height tables and specialized seating to create a more accessible living environment.
Pediatric / Kids
Mobility solutions designed specifically for children, including pediatric wheelchairs, walkers, and seating systems that grow with the child.
You can place an order directly through our secure website. Simply add items to your cart and proceed to checkout. For highly customized products like wheelchairs, we strongly encourage you to contact our team. They can walk you through the options to ensure a perfect fit for your body and lifestyle.
Customers are required to pay for their items out-of-pocket at the time of purchase. You can then submit your paid receipt to your insurance provider for potential reimbursement. We strongly recommend contacting your insurance provider beforehand to understand your coverage and their submission process. However, if you have obtained prior approval from your insurance for a specific product, we can assist further. After you have paid for the item, we can send the invoice directly to your insurance company to help facilitate your reimbursement.
We accept all major credit cards (Visa, MasterCard, American Express, Discover), Apple Pay, as well as PayPal for secure online payments.
Yes! We believe that funding shouldn't hold you back. We've partnered with financing providers like Affirm and Klarna to allow you to purchase now and pay over time with flexible monthly payments. You can select this option at checkout.
Living Spinal follows the terms of all manufacturers' return and warranty policies in place. Per the manufacturer's policy, tailored-to-the-customer products are non-returnable. For most other stock items, you may return them within 30 days of delivery at our sole discretion, provided they are in new, unused condition and in their original packaging. Please note that returns may be subject to a restocking fee. For health and safety, hygiene items cannot be returned. Please see our full Return Policy for details.
Yes. All products are covered by the original manufacturer's warranty. Living Spinal will assist you in facilitating any warranty claims with the manufacturer. Warranty details and duration vary by product, so please check the product page or contact us for specific information.
Absolutely! We encourage it. Our team of experts—many of whom have spinal cord injuries themselves—is here to answer your questions and help you find the perfect solution. You can call us, email us, or use the live chat feature on our website.
Yes, we do. We are happy to meet with you virtually to answer any questions you may have. For products we have in stock, we can also provide virtual demonstrations. Please contact our team to schedule a virtual consultation and to inquire about a specific product demonstration. We're happy to connect with you via video call to help you make the right choice.