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    The Living Spinal Podcast

    Subscribe on iTunes and Google Play
    Living Spinal Podcast for those with Paralysis and in Wheelchairs

    Read Our Reviews!

    Owned and operated
    by people living with paralysis.

    ACTIVITIES & MORE!

    sidebar-lightbulb-sm.png - Innovation and Research
    sidebar-blog-sm.png - Our Blog
    sidebar-partners-sm.png - Partners & Resources
    sidebar-wheelchair-sport-sm.png - Wheelchair Sports

    HELPFUL INFORMATION

    Sidebar-Brands-sm.png - All Brands
    Sidebar-VA-sm.png - Living Spinal and the VA
    new-to-wheelchairs.png - Tips for Life in a Chair
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    About Us

    Our Mission

    We're on a mission to find a cure to paralysis.

    Owned and operated by people whose lives have been shaped by paralysis, on a mission to find a cure — funded by every order you place.

    2009Founded After Andrew's Injury
    Every OrderFunds a Cure
    FirsthandUnderstanding of Wheelchair Life
    Athletes racing in wheelchairs
    Person in a wheelchair at sunset
    Friends meeting outdoors
    About Living Spinal

    Honest help from people who understand.

    We want to be honest with you. Our main goal is to find a cure to paralysis. Since our inception, we've donated a portion of every order toward funding research that will one day help millions of people around the world.

    Andrew Hippert, our founder, woke up in a hospital after breaking his neck and damaging his spinal cord. Most customer service reps he called had no experience with the products he needed. If you've never lived in a wheelchair and tried to use a catheter, or pushed yourself up a steep hill, it's hard to understand the difficulties — and help others with creative solutions.

    Our team combines people who live with paralysis and specialists who've spent their careers alongside the wheelchair community. Either way, you'll never have to beat around the bush or explain your situation twice. If you need to speak with someone who truly understands life in a wheelchair, give us a call.

    Andrew Hippert, Living Spinal Owner and Founder
    Andrew Hippert — Owner & Founder, speaking from firsthand experience.
    A Mission to Help

    How we're different

    1.

    Firsthand Knowledge

    Many of us have lived it. From catheters to steep hills, we understand the products because we or those closest to us use them.

    2.

    Real Conversations

    No scripts, no embarrassment. Call and talk to someone who genuinely understands life in a wheelchair.

    3.

    Every Order Gives Back

    A portion of every purchase funds research toward a cure. Buying your supplies here contributes directly.

    What We Stand For

    Our Core Values

    The principles that guide every decision we make and every customer we serve.

    Integrity

    We act with honesty, transparency, and ethical conduct in everything we do.

    Respect

    We value and appreciate the diversity, perspectives, and contributions of every individual.

    Unity

    We work together as a cohesive, supportive team.

    Customer Focus

    We seek to understand and meet the needs of our clients.

    Communication

    We share information openly, listen actively, and welcome feedback.

    Professionalism

    We maintain a high standard of competence, conduct, and accountability.

    Adaptability

    We remain flexible and responsive to changing needs, priorities, and conditions.

    Continuous Improvement

    We continually seek ways to improve our practices, performance, services, and results.

    Accountability

    We take responsibility for our actions, decisions, and outcomes.

    How We Show Up

    Our Fundamental Behaviors

    The everyday practices that turn our values into action.

    1Commit to Our Employees.We support our employees first and ensure they know the company and leadership team have their backs.
    2Be Fanatical About Response Times.We respond quickly, professionally, and reliably.
    3Honor Commitments.We do what we say we are going to do.
    4Do the Right Thing, Always.We act with integrity and approach every interaction with the best intentions.
    5Be Relentless About Improvement.We continuously improve our processes, services, products, and team.
    6Look Ahead and Anticipate.We identify potential issues early and address them before they become problems.
    7Check Your Ego at the Door.We put the team, the customer, and the mission ahead of ourselves.
    8Take Initiative.We look for opportunities to improve, follow through, and take the first step without waiting to be asked.
    9Have Fun.We bring positivity to our work, laugh often, and avoid taking ourselves too seriously.
    10Unblock Communication.We create an environment where people can speak openly, respectfully, and without judgment.
    11Plan, But Take Action.We balance thoughtful planning with timely action, knowing that talk without follow-through creates frustration and mistrust.
    12Keep Divisive Personal Opinions Out of the Workplace.We respect that people may hold different religious, political, sexual, racial, and gender-related views. We keep these topics from disrupting the workplace so everyone feels respected, comfortable, and able to do their best work.
    13Think Team First.We look for ways to support, strengthen, and care for the people around us.
    14Find a Way.We approach challenges with creativity, persistence, and a belief that solutions are possible.
    15Embrace Change and Growth.We recognize that growth requires change, and we seek the positive opportunities that come with improvement.
    16Practice Blameless Problem Solving.We focus on the desired outcome rather than assigning blame, allowing us to work together toward better solutions.
    17Show Meaningful Appreciation.We express sincere appreciation as a sign of respect, gratitude, and care.
    18Take Pride in Your Attitude and Effort.We bring our best attitude and effort each day, knowing both influence the entire team.
    19Practice Caring and Compassion.We care about our team and our customers, and we strive to do our best for them.
    20Bring Calm to Chaos.We help create calm, steady, and productive environments at work and at home.
    21Listen to Understand.We listen first, seek information, and use what we learn to make better decisions.
    22Provide Emotional Generosity.We offer empathy, understanding, and support, and we consider the emotional needs and perspectives of others.
    23Assume Positive Intent.We begin with the belief that people mean well, then seek facts and understanding before reacting.
    24Be Vigilant about Safety.We prioritize the physical, mental, and emotional safety of our team.
    25Be a Lifelong Learner.We pursue continual learning to support improvement, growth, change, and company goals.
    26Get the Facts.We avoid assumptions, go to the source, and respectfully gather the information needed to understand the situation.
    Order With Purpose

    Every purchase helps fund a cure.

    Whenever you order your daily, weekly, and yearly supplies through us, you help us find a cure. Even a single catheter from Living Spinal contributes toward that goal. Call us to set up recurring orders for your regular needs.

    About Us

    Our Mission

    We're on a mission to find a cure to paralysis.

    Owned and operated by people whose lives have been shaped by paralysis, on a mission to find a cure — funded by every order you place.

    2009Founded After Andrew's Injury
    Every OrderFunds a Cure
    FirsthandUnderstanding of Wheelchair Life
    Athletes racing in wheelchairs
    Person in a wheelchair at sunset
    Friends meeting outdoors
    About Living Spinal

    Honest help from people who understand.

    We want to be honest with you. Our main goal is to find a cure to paralysis. Since our inception, we've donated a portion of every order toward funding research that will one day help millions of people around the world.

    Andrew Hippert, our founder, woke up in a hospital after breaking his neck and damaging his spinal cord. Most customer service reps he called had no experience with the products he needed. If you've never lived in a wheelchair and tried to use a catheter, or pushed yourself up a steep hill, it's hard to understand the difficulties — and help others with creative solutions.

    Our team combines people who live with paralysis and specialists who've spent their careers alongside the wheelchair community. Either way, you'll never have to beat around the bush or explain your situation twice. If you need to speak with someone who truly understands life in a wheelchair, give us a call.

    Andrew Hippert, Living Spinal Owner and Founder
    Andrew Hippert — Owner & Founder, speaking from firsthand experience.
    A Mission to Help

    How we're different

    1.

    Firsthand Knowledge

    Many of us have lived it. From catheters to steep hills, we understand the products because we or those closest to us use them.

    2.

    Real Conversations

    No scripts, no embarrassment. Call and talk to someone who genuinely understands life in a wheelchair.

    3.

    Every Order Gives Back

    A portion of every purchase funds research toward a cure. Buying your supplies here contributes directly.

    What We Stand For

    Our Core Values

    The principles that guide every decision we make and every customer we serve.

    Integrity

    We act with honesty, transparency, and ethical conduct in everything we do.

    Respect

    We value and appreciate the diversity, perspectives, and contributions of every individual.

    Unity

    We work together as a cohesive, supportive team.

    Customer Focus

    We seek to understand and meet the needs of our clients.

    Communication

    We share information openly, listen actively, and welcome feedback.

    Professionalism

    We maintain a high standard of competence, conduct, and accountability.

    Adaptability

    We remain flexible and responsive to changing needs, priorities, and conditions.

    Continuous Improvement

    We continually seek ways to improve our practices, performance, services, and results.

    Accountability

    We take responsibility for our actions, decisions, and outcomes.

    How We Show Up

    Our Fundamental Behaviors

    The everyday practices that turn our values into action.

    1Commit to Our Employees.We support our employees first and ensure they know the company and leadership team have their backs.
    2Be Fanatical About Response Times.We respond quickly, professionally, and reliably.
    3Honor Commitments.We do what we say we are going to do.
    4Do the Right Thing, Always.We act with integrity and approach every interaction with the best intentions.
    5Be Relentless About Improvement.We continuously improve our processes, services, products, and team.
    6Look Ahead and Anticipate.We identify potential issues early and address them before they become problems.
    7Check Your Ego at the Door.We put the team, the customer, and the mission ahead of ourselves.
    8Take Initiative.We look for opportunities to improve, follow through, and take the first step without waiting to be asked.
    9Have Fun.We bring positivity to our work, laugh often, and avoid taking ourselves too seriously.
    10Unblock Communication.We create an environment where people can speak openly, respectfully, and without judgment.
    11Plan, But Take Action.We balance thoughtful planning with timely action, knowing that talk without follow-through creates frustration and mistrust.
    12Keep Divisive Personal Opinions Out of the Workplace.We respect that people may hold different religious, political, sexual, racial, and gender-related views. We keep these topics from disrupting the workplace so everyone feels respected, comfortable, and able to do their best work.
    13Think Team First.We look for ways to support, strengthen, and care for the people around us.
    14Find a Way.We approach challenges with creativity, persistence, and a belief that solutions are possible.
    15Embrace Change and Growth.We recognize that growth requires change, and we seek the positive opportunities that come with improvement.
    16Practice Blameless Problem Solving.We focus on the desired outcome rather than assigning blame, allowing us to work together toward better solutions.
    17Show Meaningful Appreciation.We express sincere appreciation as a sign of respect, gratitude, and care.
    18Take Pride in Your Attitude and Effort.We bring our best attitude and effort each day, knowing both influence the entire team.
    19Practice Caring and Compassion.We care about our team and our customers, and we strive to do our best for them.
    20Bring Calm to Chaos.We help create calm, steady, and productive environments at work and at home.
    21Listen to Understand.We listen first, seek information, and use what we learn to make better decisions.
    22Provide Emotional Generosity.We offer empathy, understanding, and support, and we consider the emotional needs and perspectives of others.
    23Assume Positive Intent.We begin with the belief that people mean well, then seek facts and understanding before reacting.
    24Be Vigilant about Safety.We prioritize the physical, mental, and emotional safety of our team.
    25Be a Lifelong Learner.We pursue continual learning to support improvement, growth, change, and company goals.
    26Get the Facts.We avoid assumptions, go to the source, and respectfully gather the information needed to understand the situation.
    Order With Purpose

    Every purchase helps fund a cure.

    Whenever you order your daily, weekly, and yearly supplies through us, you help us find a cure. Even a single catheter from Living Spinal contributes toward that goal. Call us to set up recurring orders for your regular needs.