Shipping & Returns
Flat Rate Shipping
$11.95 for orders under $35
$9.95 for orders between $35 - $70
$7.95 for orders between $70 - $99
Free Shipping for orders over $99
Once your qualified items total $99 or more, you will receive free shipping on those items!
This offer does not include Alaska, Hawaii, Canada or any other shipment outside of the lower 48 states. If you would like your order to be shipped internationally, please contact us to receive the best rate possible.
* Some oversized items do not qualify for free shipping. You will need to pay for shipping at checkout.
International Orders are welcome here at Living Spinal! If you live outside of the USA, we will contact you with different shipping options once your order has been placed. During checkout, on step 4, select "For international orders, we will contact you for the appropriate amount. $0.00"
Once you approve of our shipping quote, your order will be processed and fulfilled. If you have any questions, please email us at firstname.lastname@example.org or give us a call at 619-810-0010.
Living Spinal follows the terms of all manufactures return and warranty policy's in place. If no terms are in place by the manufacture Living Spinal accepts at our sole discretion returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. All returns are subject to a 15% restocking fee. This fee will be taken our of the refund price after the item has been returned and inspected for the condition of the return. All returns must fill out the below return request form.
Please CLICK HERE to submit our return request form.
Items must be in "New, unaltered and unused condition".
Definition of new, unaltered and unused condition is: without showing signs of wear or damage in any way within 7 calendar days of the delivery date (after 7 days no returns are allowed) must not be a special order or a custom order unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description. If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Any order that has been approved for a return that requires to be shipped back to Living Spinal or one of it's vendors or warehouses will be the responsibility of the customer. All return shipping will be the responsibility of the customer.
All orders with products that are imported from an international manufacture are not returnable or refundable. Example of these kinds of products are electric hand cycles, seated self balancing mobility devices, both the seat and the power base and more. It is the customer's responsibility to verify if their order has products from outside the US. All of our seated Segway, Airwheel, and Ninbot products are not refundable and would be up to the customer to resell if they find that they are not going to work for them.
Due to the expenses of importing the seated self balancing mobility seats and related products all of these products are non refundable upon the time of purchase. This includes both the seat and it's power base unit of any brand Segway, Ninebot or Airwheel. These base units are registered in a customers name and record mileage as well upon purchase. Upon purchase the products are non-refundable. If a customer were to want to upgrade or sell their pre-owned unit, Living Spinal would help assist in the resale of the used pre-owned unit. We can not promise a time frame or out come but we will do our best to help turn the unit around quickly.
Due to the large desire for such innovative and amazing technology within these seated self balancing mobility products there is a large demand for pre-owned or discounted units. Many of our customers have upgraded as they find more and more ways to explore this world with their seated self balancing mobility product. These pre-owned units become amazing opportunities for others that can not afford to purchase a new unit.
For hygienic reasons, the following products are non-returnable:
- Bathing and toileting assists (Including Shower/ Commode Chairs)
- Wheelchair seat cushions
Refunds are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded. Customer is responsible for all shipping costs if seller is not at fault.
Customer Service Number: 619.810.0010