New, unaltered and unused products are able to be returned within 30 days of receipt by the customer. The customer is responsible for the cost of return shipping as well as a 15% restocking fee deducted from the refund. Definition of new, unaltered and unused condition is: without showing signs of wear or damage in any way. This includes damage as a result of poor/faulty return packaging For hygienic reasons, any products that have been used even lightly are ineligible for return Products that are delivered in dysfunctional condition due to shipping damage or some other obvious defect or damage must be photo documented and sent to Distributor within two weeks of receipt. It is the responsibility of the customer to open and inspect their product for obvious defects and properly report them before use of the product. If the customer uses the product despite obvious damages or defects to the product, products are ineligible for return or warranty replacement. A warranty guaranteeing all IntimateRider products to be free from defects in materials or workmanship exists for a period of 90 days from date of shipment. Upholstery materials are warranted to be free from material defects and work at time of delivery, but because they can be damaged by normal use, they are warranted for 60 days. Only IntimateRider Division approved components validate this warranty. This warranty does not include labor charges incurred in replacement parts installation. Freight charges to the factory are at the expense of consumer to seller. No credit will be given for any repairs to damaged or defective items without prior approval of Manufacturer or Distributor.

Manufacturer reserves the right to require that any such items be returned to the factory for inspection. This warranty is the only warranty on IntimateRider products and all other warranties, including implied warranties of marketability and fitness for a particular purpose are hereby disclaimed. Damage resulting from misuse, negligence, accident or alterations are excluded and will not be paid. Distributor or Manufacturer shall not be liable for any consequential or incidental damages whatsoever.

The warranty does not cover the following: light shipping damages, customer dissatisfaction with the functionality, use or appearance of the product, damage from installation of the product, lost or stolen packages, or products misplaced or lost by the customer. In the event of a product or part recall, Manufacturer will send necessary replacements directly to dealers referencing PO numbers and it is then the responsibility of the dealer to distribute parts and/or products to the customers.