Warranty terms COMMENCEMENT OF WARRANTY PERIOD The warranty period begins on the date that the product is first received by the customer, or thirty (30) days from the shipping date from Magic Mobility, whichever comes first. REPAIR AND REPLACEMENT Customers should contact the agent from whom the product was purchased. Magic Mobility will, at our discretion, repair/replace items that are considered faulty at time of manufacture. The availability of replacement units is subject to the discretion of the agent, not the manufacturer. For more information regarding replacement units, contact your Magic Mobility agent. VOIDING OF WARRANTIES Installation of components by an unauthorized agent will void the warranty. If non-Magic Mobility parts are used or installed, it may void the warranty and effect the wheelchair’s performance. Servicing to controllers or other electronic equipment must be carried out by an authorized agent. Any attempt to open or dismantle these items will void the warranty. Batteries: gradual deterioration in battery performance due to being left in a discharged state or left in poor conditions (extreme temperatures, unclean or damp environments) is not covered under warranty. Your wheelchair is not covered under warranty if it is submerged in water, or is exposed to corrosive liquids. Please note that salt water is considered highly corrosive and proper cleaning care and maintenance as described in this manual should be followed. EXTENSION OF WARRANTIES Warranty must not be altered, waived or extended. An extension to the warranty period is authorized by Magic Mobility on Magic Mobility documentation. LIFETIME LIMITED WARRANTY Frame, bogie and trailing arms, forks. One year warranty The Magic Mobility wheelchair is under full warranty for the first twelve (12) months from the commencement date. This warranty does not detract from but is in addition to your legal rights. Warranty exclusions Damage or corrosion due to misuse, accidents or alterations General wear and tear (tires, batteries, upholstery, scratches, damage etc) Accidents, including collision, fire, theft and riot. Alterations including modification and tampering. Repairs performed or replacement parts installed by any person other than an Authorized Dealer. A replacement part or accessory not conforming to Magic’s specification. Replacement/repair parts warranty exclusions Parts replaced under the warranty period are solely covered for the original warranty period of the wheelchair. Spare parts warranty Spare parts under the warranty period (current models): There is no extended warranty for parts. Spare parts outside the warranty period (current models): A replacement may be offered, but has a limited Spare parts (legacy models): A replacement may be offered, but has a limited 30 day warranty. Additional notes Magic Mobility will take reasonable steps to ensure that spare parts are available for 5 years after a model has been upgraded Electrical parts – a replacement may be offered, but Magic Mobility but has a limited 30 day warranty Mechanical parts – a replacement may be offered for a mechanical part. The warranty on this item is limited to 12 months Upon acceptance of goods at delivery the purchaser accepts the “Terms & Conditions of Sale”